Microsoft Dynamics Retail (now Dynamics 365 Commerce) is the ERP solution that offers retailers the efficiency and flexibility they need. It delivers a fully integrated, mobile-optimized, omni-channel shopping experience. From point-of-sale (POS) store operations, merchandising, e-commerce, and marketing to customer care, supply chain, and financials, the modular solution can meet the needs of virtually any size retail business.

The architect role in an ERP implementation ensures that the overall process is on track and that the strategy laid out by top-level decision makers is followed at all levels of the organization. Thus, Cittros architects work with the finance and functional decision makers in your organization to provide both strategic and operational insights and advice.

An important, but often overlooked part of incorporating new IT solutions in an organization is user readiness and adoption of the new solution. Whether you are moving to an entirely new ERP system or going through a Dynamics AX/D365 version upgrade, having a well-defined plan for preparing, training and enabling users is essential to a successful solution adoption.

Cittros has a long-standing focus on the professional services industry. Our team understands the requirements of professional services organizations and the environment in which they operate, allowing us to deliver significant value to your business.

Why you should invest in solution audits

Cittros performs solution governance and performance reviews on behalf of Microsoft and directly for Microsoft Dynamics AX/D365 ERP clients.

Today, Microsoft Dynamics AX and D365 are gaining a continuously larger share in the ERP market for large, international enterprises. The complexity of implementing a new ERP system or upgrading an older version of Microsoft Dynamics in such multi-country organizations is not a challenge to be taken lightly. Although AX/D365 provides the functionality, stability and flexibility to support large enterprises, without having the right team, cost estimate, and time-to-deployment, the entire implementation process can quickly spin out of control.

Working within the area of business applications, such as Microsoft D365, keeps you on your toes all the time. New versions, multiple new features, unpredictable market changes year after year. On top of all these challenges, new approaches and methodologies emerge to challenge us as Microsoft solution partners on how we deliver the best solution for our customers. At Cittros, we constantly adapt to changes as well.

The latest wave of changes in managing D365 implementation projects, builds on concepts from lean-agile frameworks. In the world of Microsoft and D365, this typically means using Azure DevOps to manage the continuous stream of new features, like Power BI, Common Data Storage and new updates versions, dual-write, etc. We, at Cittros are still focused on our customers’ requirements. We keep the solution as closely tied in with the latest version from Microsoft, ensuring that no opportunities are missed – but also that no unnecessary hurdles are introduced. Azure DevOps serves as a tool and a way of working when we track progress on our joint journey. Leaving you to focus on how your organization adapt to future business processes and deliver on promise.

We put our long experience of working within Finance, Retail, Warehouse Management and Supply Chain into the equation as we move along. Using an approach for continuous deliveries and improvements we stay flexible, yet predictable. We have wrapped it up in a tailored, lean-agile approach to ensure a high-quality, continuous delivery. We call it Agility-on-Demand. We even used Azure DevOps and Agility-on-Demand to deliver our own solution, Contract Management by Cittros.

If you are about to embark on your own journey of upgrade to D365, please do not hesitate to contact us, should you wish an informal introduction to how we work.

Great consultancy is all about knowing and understanding a client’s business, as well as ability to reimagine their business processes in the context of Dynamics AX/D365 features and modules.